Q&A

Reservations must be paid by credit card.
If you wish to purchase additional items on-site, you can choose to pay by credit card, electronic money, or cash.

It is also possible to participate alone.

Target age group is 10 to 70 years old.

Due to space constraints, it is not possible to bring suitcases.

As a general rule, accompanying persons are not allowed to enter the store.

Reservations can only be changed once.
Depending on the congestion situation, it may not be possible to change your desired date and time.
Please send us the following information using the inquiry form at least 3 hours before your reservation time.

・Name
・Reservation number
・Reservation date and time
・Preferred date and time of change

If you wish to cancel your reservation, please complete the procedure yourself on the reservation site.
Cancellations are free of charge up to 1 day in advance. No refunds will be issued after that time.

We will use Google Translate on a tablet.

We do not accept reservations by phone, email, or any other means other than the reservation page.